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Consumer and Trade Professionals
Trade Discounts
Sales to Retailers
Customer Service
Giving Flipworks™ as gift
Terms
Shipping
Returns
Complaint Resolution
Welcome! We would love to help you with your organization project.
USA - All
50 states
¤ Please
order from this website
Canada
¤ Please
order from this website
¤ Customs
duties are included in your freight cost
International
¤ Please
email us for information
We offer trade discounts and would like Flipworks™ to be part of the unique services you provide to your clients. Please email us for more information at
. We will require a business or state resale license number to extend the discount. Sorry, but we cannot offer discounts based only upon your business card.
¤ Interior
Designers & Architects
¤ Custom
Furniture Makers
¤ Closet
Installers and Home Organization Specialists
¤ Custom
Audio/Video Designers & Installers
We have programs for Internet Resellers, Catalog Retailers, Retail Stores and Distributors. Please contact us for more information at
.
We hope that you are able to find all the information you need on our website. However, we realize that sometimes you just need to talk to a real person. Yes, we have knowledgeable, friendly experts here to help you via e-mail or phone from 8:30 to 4:00 Pacific time, Monday thru Friday.
We GREATLY appreciate your Feedback regarding our products
and your shopping experience. Please tell us what you liked…and
where we can improve. We really do want to hear from you!
What a great way to finally get your friend,
partner or offspring to evolve out of their messy collecting! Just give them the
gift of Flipworks™, and relax. If they need assistance, we'll
do whatever we can to make it easy for them. If they need
an exchange, we're not going to haggle over documents, how
long it's been or a few dollars. We're just going to make
sure that your gift is everything you wanted it to be.
Or why not give them our “Gift
of Organization” certificate
and let them decide exactly what they want. (Minimum
order may apply)
Payments
¤ Our prices are
shown in US Dollars
¤ We accept VISA
and MasterCard only
¤ Your credit
card will be charged before your order is shipped
¤ Sorry, we do
not accept checks, money orders or other payments by mail
Are there ever hidden costs?
You will never be surprised by any hidden or extra charges from us. Period! Ever! If anything ever seems incorrect to you, PLEASE let us know!
Sales Tax
We must charge sales tax on shipments to addresses in California.
How soon will we ship?
¤ Your order will
most likely ship the same, or next business day
¤ Custom orders
requiring special parts may take up to 2 business days
¤ We will contact
you if your order will be delayed
How long will shipping take?
¤ We ship from
our company owned warehouse in Carlsbad, California
¤ Our standard
carriers are DHL, FedEX and UPS
¤ Transit to Western
USA is usually 1 to 2 business days
¤ Transit to Central
USA is usually 2 to 4 business days
¤ Transit to Eastern
USA is up to 5 business days
¤ Faster service
is available on our shopping cart at additional cost
How do we calculate shipping charges?
¤ All of the costs
shown in our shopping cart are the actual costs we pay to our carrier…And,
we are tenacious in
negotiating the best rates!
¤ We also offer
various freight promotions from time to time. You can be assured that your
freight charges will be
applied exactly as promised.
PO Boxes
Sorry, we do not ship to boxes located in US Post Offices.
We can ship to businesses that rent boxes to you.
We will accept your return for any reason within 30 days. After
that, well, you think of a good reason, and we'll listen.
No matter what, we promise to be helpful and courteous.
¤ We'll accept
your opened packages
¤ We'll refund your entire purchase amount including ground freight to you.
¤ We will ask you to pay the return freight (Except for damage or defective returns below) or we can deduct that
amount from your credit.
To return, please send the following information
to
:
¤ Our Invoice
Number
¤ Returning Item
number and how many
¤ Name and phone
number
¤ Reason for returning
the item
We will respond with an RA# (Return Authorization Number)
and return label that you can apply to your carton. Returns
without an RA number and our instructions are more easily delayed
or miss-shipped. We cannot issue a credit if we do not receive
your return.
Damaged, Defective or Missing Parts
If you receive a damaged or defective item or are missing parts,
contact us at
within 5 business days
for further instructions. Please retain the original carton
and packing materials in case they are needed for returning
the product. We will make every effort to resolve the problem
quickly and completely to your satisfaction. Please note
that we cannot accept responsibility for damages that are
not reported within 5 days of arrival.
Order Cancellation
If you wish to cancel an order, best be quick! We try to ship
the same day and once it goes, the order cannot be cancelled.
If you cancel an order after it has shipped, it becomes a
return subject to the conditions above.
OK. We're not perfect. If something goes wrong with your purchase, please tell us what happened and give us the opportunity to make it right. If at any time, you don't feel completely comfortable with the results or the way your problem has been handled, please feel free to send a frank, non-sugar coated email directly to our president at
.
We want to hear from you and will do our best to ensure your satisfaction.
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